At Spandex Palace, we pride ourselves on our efficient order processing, ensuring that your purchases are swiftly handled within 2-4 business days. Please bear in mind that shipments are not dispatched on weekends or holidays. This detail is essential to consider when selecting your preferred shipping method.
In the event of a surge in order volume, there may be slight delays in shipment. We kindly ask for your patience and understanding during such periods, and recommend allowing for additional transit time for delivery. Should any significant delays occur, rest assured that we'll promptly notify you via email @info@spandexpalace.com
Lost or stolen packages can be distressing, but we're here to assist you in resolving such occurrences. If your order indicates Delivered but you haven't received it, please reach out to us within 5 working days of the expected delivery date. We advise contacting your local post office , or call UPS first, as sometimes packages are prematurely marked as delivered and subsequently arrive within 24 hours. If you suspect your package is lost or stolen, please notify us immediately. We'll furnish you with pertinent details to aid in locating your shipment, including tracking number, shipping date, and last known location.
It's important to note that once your package leaves our facility, the responsibility shifts to you as the customer. We do not liaise with parcel services on your behalf. Therefore, it's imperative to ensure the accuracy of your shipping information and monitor your package's progress.
When processing most cut orders of a single product, it is important to acknowledge that, owing to package dimension restrictions, items dispatched through USPS or UPS will be folded rather than rolled. Our commitment to meeting your requirements remains steadfast as we ensure compliance with postal regulations.
Spandex Palace cannot be held liable for refunds or reshipments under various circumstances, including shipments held or returned due to incorrect addresses, delayed expedited shipping, or packages lost or stolen during transit. For added security, we recommend shipping to PO boxes or secure mailboxes, especially if you've encountered issues with lost or stolen shipments in the past.
For our international customers, we extend shipping services Please be aware that customs fees or duties are not included in the final sales price and are the sole responsibility of the recipient upon delivery. Rest assured, we're committed to ensuring a smooth and transparent shipping experience for all our valued customers.
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